Free Delivery on all UK orders over £20

Login   |   Create an account   |   Contact

Search
Generic filters
Exact matches only

Free Delivery on all UK orders over £20

Login   |   Create an account   |   Contact

Search
Generic filters
Exact matches only

CUSTOMER SERVICE

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information
Shipping & Delivery
Orders received before 3pm will be dispatched on the same day. All other orders will be dispatched the following day. Most orders are sent tracked via Hermes. Small orders are sent via Royal Mail.
Privacy & Security
Please refer to this page to view our Privacy Policy
Returns & Replacements

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at web@greetsomeonehappy.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at web@greetsomeonehappy.com and send your item to: 23 Victoria Road East Thornton Cleveleys Lancashire UK FY5 5HT.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 23 Victoria Road East, Thornton Cleveleys, Lancashire, FY5 5HT.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Ordering
We have tried to make it as easy as possible to order from our website, but if you require any assistance please call us on 01253 806955
Payment
We use Stripe to process our Credit/Debit card transactions. Our website is fully secured using SSL. We will not save your credit/debit card details on our server unless you ask to us to at the checkout.
Viewing Orders
You can track the status of your orders by logging on to your account, or by clicking here and entering the order information.
Updating Account Information
You can update your account information at any time by logging on to your account.

CONTACT US

Call Us: 01253 806955

Email: web@greetsomeonehappy.com

Address:  

Unit 1 Starline House.

130 Mowbray Drive

Blackpool

Lancashire

FY37UN

KEEP IN TOUCH

Join our mailing list to get 10% off your first order!

0